Amelia Island Tech: More than just Program based offerings, check out our extensive portfolio of IT, Cybersecurity, and Professional Services

Amelia Island Tech, as a Proactive MSSP, offers a robust portfolio of services for our clients beyond our standardized program-based offerings.  A proactive MSSP like Amelia Island Tech helps clients save significantly by preventing costly downtime, data breaches, and emergency repairs. Unlike break-fix providers who charge after problems arise, we deliver continuous monitoring and maintenance that reduces unexpected expenses and optimizes system performance—leading to predictable IT costs and long-term financial efficiency of your valuable business’s IT investments.

Project and service pricing at Amelia Island Tech is customized based on the specific requirements, scope, and complexity of each engagement. Because no two projects are exactly alike, pricing can vary accordingly. The most effective way for prospective clients to receive accurate and customized pricing information is through a direct conversation with our team. We invite you to contact us to discuss your needs—our experts are ready to explore how we can support your goals and provide a solution that fits your budget.

Amelia Island Tech’s services pricing is defined by the number of users managed for the client by Amelia Island Tech, and any add-on IT & Cybersecurity services. Schedule a consultation today to discuss the benefits and pricing of one of our program with us!! 

Click the icons below to explore Amelia Island Tech’s Services Portfolio.

Amelia Island Tech offers a comprehensive suite of IT services configured to support the evolving needs of modern businesses. Our solutions include systems monitoring, systems maintenance, and workstation imaging & deployment. These services are designed to ensure system reliability, reduce downtime, and streamline IT operations. By managing the day-to-day technology needs of our clients, we enable them to focus on their core business objectives while benefiting from secure, efficient, and scalable IT infrastructure.

Advanced monitoring in Amelia Island Tech’s Fully-Managed program goes beyond basic system checks to deliver deep, real-time visibility into your entire IT environment. It’s designed to proactively detect, analyze, and respond to performance issues and security threats before they impact your business.

Key Features:

Real-Time Threat Detection:
Constant surveillance of endpoints, servers, and networks to identify suspicious behavior or anomalies.

Behavioral Analytics:
Uses AI and machine learning to detect unusual patterns that may indicate insider threats, malware, or unauthorized access.

Application & Service Monitoring:
Tracks the health and performance of critical business applications to ensure uptime and responsiveness.

Network Traffic Analysis:
Monitors bandwidth usage, latency, and traffic flows to detect bottlenecks or potential intrusions.

Custom Alerting & Escalation: Configurable alerts based on thresholds and risk levels, with escalation paths to ensure rapid response.

Integrated Reporting Dashboards:
Visual dashboards and detailed reports provide insights into system health, performance trends, and security posture.

Client Benefits:

  • Proactive Problem Resolution: Identifies and addresses issues before they cause downtime or data loss.
  • Stronger Security Posture: Detects advanced threats that traditional monitoring might miss.
  • Improved Performance: Keeps systems and applications running smoothly and efficiently.
  • Operational Transparency: Provides clear visibility into IT operations and security status.
  • Peace of Mind: Knowing your environment is being watched around the clock by experts.

Advanced monitoring is ideal for businesses that require high availability, strong security, and real-time insight into their IT infrastructure

Routine Maintenance in Amelia Island Tech’s Proactive Program refers to the regularly scheduled tasks that keep your IT systems secure, stable, and performing at their best. It’s a proactive approach to prevent issues before they disrupt your business.

Key Components:

  • System Updates & Patching:
    Regular installation of operating system and software updates to fix vulnerabilities and improve performance.
  • Hardware Health: Checks
    Monitoring and testing of servers, workstations, and network devices to identify early signs of failure or degradation.
  • Disk Cleanup & Optimization:
    Removal of temporary files, log files, and other clutter to free up space and improve system speed.
  • Antivirus & Endpoint Protection Updates:
    Ensures all security tools are current and functioning properly to defend against the latest threats.
  • Backup Verification:
    Routine checks to confirm that data backups are running successfully and can be restored if needed.
  • User Account & Access Review:
    Periodic audits of user permissions to ensure only authorized personnel have access to sensitive systems and data.

Client Benefits:

  • Improved System Reliability: Reduces the risk of unexpected downtime or hardware failure.
  • Enhanced Security: Keeps systems protected against known vulnerabilities and threats.
  • Longer Equipment Lifespan: Prevents wear and tear by addressing issues early.
  • Operational Efficiency: Ensures systems run smoothly, supporting productivity.
  • Peace of Mind: Knowing your IT environment is being actively maintained by professionals.

Routine maintenance is a foundational part of Amelia Island Tech’s commitment to proactive managed IT and cybersecurity services.

Workstation Imaging:  Amelia Island Tech’s Workstation Imaging refers to the process of creating and deploying standardized system images across multiple workstations. Here are some key aspects:

    • Standardization: Ensures all workstations have the same operating system, applications, and configurations, reducing inconsistencies.
    • Efficiency: Speeds up the setup process for new devices, allowing for quick deployment and minimizing downtime.
    • Consistency: Maintains uniformity across all devices, making it easier to manage and troubleshoot.
    • Backup and Recovery: Facilitates easy restoration of systems in case of failure, ensuring business continuity.
    • Security: Helps in maintaining security standards by ensuring all devices are up-to-date with the latest patches and configurations.

Workstation imaging is particularly useful for businesses that need to deploy and manage large numbers of devices efficiently and securely.

Amelia Island Tech delivers a full spectrum of cybersecurity services designed to protect businesses from today’s increasingly sophisticated digital threats. Our offerings include network security, endpoint protection, threat detection and response, vulnerability assessments, and employee cybersecurity training. In 2024, ransomware attacks surged to 20–25 major incidents per day, up from just five annually in 2011. Distributed Denial of Service (DDoS) attacks rose by 46% in the first half of the year alone, and financial losses from cyber incidents have quadrupled since 2017. With the average cost of a data breach now exceeding $4.45 million, our services provide critical value—helping clients safeguard sensitive data, ensure compliance, and maintain operational resilience in an increasingly volatile threat landscape.

Amelia Island Tech offers Managed EDR service, powered by SentinelOne, providing a  robust cybersecurity solution designed to protect businesses from sophisticated cyber threats. Here are some key features and benefits:

Key Features:

  • 24/7 Monitoring: Continuous surveillance of endpoints to detect and respond to threats in real-time.
  • Threat Hunting: Proactive identification and mitigation of potential threats before they can cause harm.
  • Incident Response: Rapid response to security incidents, ensuring minimal impact and swift recovery.
  • Expert Analysis: Dedicated security experts review, analyze, and document every identified threat event.
  • Automated Remediation: Immediate mitigation actions taken to neutralize threats, reducing the risk of damage.

Benefits:

  • Enhanced Security: With 24/7 monitoring and expert analysis, businesses can ensure their endpoints are continuously protected.
  • Efficiency: Automated processes and expert intervention save time and resources, allowing businesses to focus on their core operations.
  • Scalability: The service can be scaled to meet the needs of growing businesses, providing flexibility and adaptability.
  • Compliance: Helps businesses meet regulatory requirements and maintain compliance with industry standard.

Amelia Island Tech’s Managed EDR service is designed to provide comprehensive protection, leveraging advanced technology and expert knowledge to safeguard your business from cyber threats.

Amelia Island Tech’s Managed Detection and Response (MDR) service offers comprehensive cybersecurity solutions designed to protect businesses from sophisticated threats. Here are some key features and benefits:

Key Features:

  • 24/7 Threat Hunting: Continuous monitoring and proactive threat hunting to detect and respond to cyber threats in real-time.
  • Dark Web Monitoring: Surveillance of the dark web to identify and mitigate potential risks from leaked or compromised data.
  • Security Operations Center (SOC): Around-the-clock support from a dedicated team of cybersecurity experts.
  • Automated Compliance Reporting: Ensures adherence to regulatory standards such as PCI DSS, NIST, and HIPAA.
  • Advanced Threat Intelligence: Integration of real-time threat intelligence to enhance detection and response capabilities.

Benefits:

  • Enhanced Security: Provides comprehensive protection against a wide range of cyber threats, ensuring business continuity.
  • Expert Oversight: Access to a team of experienced cybersecurity professionals who manage and respond to threats on behalf of the client.
  • Cost Efficiency: Reduces the need for in-house security teams, lowering overall cybersecurity costs.
  • Compliance Assurance: Helps businesses meet regulatory requirements, reducing the risk of non-compliance penalties.
  • Peace of Mind: Continuous monitoring and expert management provide confidence that the business’s IT infrastructure is secure.

Amelia Island Tech’s Managed  MDR service is designed to provide robust, scalable, and efficient cybersecurity solutions, ensuring that businesses can focus on their core operations while staying protected from evolving cyber threats.

Amelia Island Tech’s managed patching service ensures that your IT systems remain secure and up-to-date by automating the process of applying software updates and patches. Here are some key features and benefits:

Key Features:

  • Automated Updates: Regular and automated application of patches to operating systems and software, reducing the risk of vulnerabilities.
  • Compliance Assurance: Ensures that all systems meet regulatory and compliance standards by keeping software up-to-date.
  • Comprehensive Coverage: Includes patch management for a wide range of software and operating systems, ensuring all critical components are covered.
  • Scheduled Maintenance: Patches are applied during scheduled maintenance windows to minimize disruption to business operations.
  • Reporting and Auditing: Detailed reports and audits of patching activities to ensure transparency and accountability.

Benefits:

  • Enhanced Security: Regular patching helps protect against known vulnerabilities and reduces the risk of cyber-attacks.
  • Operational Efficiency: Automated patching reduces the manual workload on IT staff, allowing them to focus on more strategic tasks.
  • Reduced Downtime: Scheduled maintenance ensures that patching activities do not interfere with business operations, minimizing downtime.
  • Regulatory Compliance: Helps businesses meet industry-specific regulatory requirements, reducing the risk of non-compliance penalties.

Amelia Island Tech’s managed patching service provides a reliable and efficient way to keep your IT infrastructure secure and compliant, allowing you to focus on your core business activities.

Amelia Island Tech’s managed mail service provides comprehensive email management solutions designed to enhance security, reliability, and efficiency for businesses. Here are some key features and benefits:

Key Features:

  • Spam and Malware Filtering: Advanced filtering systems to protect against spam, phishing, and malware attacks.
  • Email Encryption: Ensures that sensitive information is securely transmitted and received.
  • Archiving and Backup: Automated archiving and backup of emails to ensure data integrity and easy retrieval.
  • Compliance Management: Helps businesses meet regulatory requirements for email communication and data storage.
  • 24/7 Monitoring: Continuous monitoring of email systems to detect and address issues promptly.

Benefits:

  • Enhanced Security: Protects against email-based threats, ensuring safe and secure communication.
  • Operational Efficiency: Reduces the burden on IT staff by automating email management tasks.
  • Data Integrity: Ensures that all email data is securely backed up and easily accessible.
  • Regulatory Compliance: Helps businesses adhere to industry-specific regulations, reducing the risk of non-compliance penalties.
  • Peace of Mind: Continuous monitoring and expert management provide confidence that email systems are secure and reliable.

Amelia Island Tech’s managed mail service offers a reliable and efficient way to manage your business’s email communication, ensuring security, compliance, and operational efficiency.

Amelia Island Tech’s managed Microsoft 365 security service provides comprehensive protection and management for businesses using Microsoft 365. Here are some key features and benefits:

Key Features:

  • Threat Management: Continuous monitoring and proactive threat detection to safeguard against cyber threats.
  • Identity and Access Management: Implementation of multi-factor authentication, single sign-on, and Active Directory Federated Services (ADFS) to enhance security.
  • Compliance Support: Ensures adherence to regulatory standards such as PCI DSS, HIPAA, and GDPR.
  • Data Encryption: Secure transmission and storage of sensitive information to prevent unauthorized access.
  • Security Audits: Regular assessments to identify vulnerabilities and ensure robust security measures.

Benefits:

  • Enhanced Security: Protects against a wide range of cyber threats, ensuring safe and secure use of Microsoft 365.
  • Operational Efficiency: Reduces the burden on IT staff by automating security management tasks.
  • Regulatory Compliance: Helps businesses meet industry-specific regulations, reducing the risk of non-compliance penalties.
  • Peace of Mind: Continuous monitoring and expert management provide confidence that Microsoft 365 environments are secure.

Amelia Island Tech’s managed Microsoft 365 security service offers a reliable and efficient way to manage your business’s Microsoft 365 security needs, ensuring protection, compliance, and operational efficiency.

Amelia Island Tech’s data risk assessment service is designed to help businesses identify, evaluate, and mitigate potential risks to their data. Here are some key features and benefits:

Key Features:

  • Comprehensive Risk Analysis: Thorough evaluation of data assets to identify vulnerabilities and potential threats.
  • Regulatory Compliance: Ensures that data management practices meet industry-specific regulatory requirements.
  • Risk Mitigation Strategies: Development of tailored strategies to address identified risks and enhance data security.
  • Continuous Monitoring: Ongoing assessment and monitoring to adapt to evolving threats and maintain robust security.
  • Detailed Reporting: Clear and actionable reports that provide insights into data risks and recommended mitigation measures.

Benefits:

  • Enhanced Data Security: Identifies and addresses vulnerabilities to protect sensitive data from breaches and other threats.
  • Regulatory Compliance: Helps businesses adhere to regulatory standards, reducing the risk of non-compliance penalties.
  • Informed Decision-Making: Provides valuable insights that enable businesses to make informed decisions about data security.
  • Proactive Risk Management: Continuous monitoring and assessment ensure that data security measures remain effective against emerging threats.
  • Peace of Mind: Knowing that data risks are being actively managed allows businesses to focus on their core operations.

Amelia Island Tech’s data risk assessment service offers a reliable and efficient way to safeguard your business’s data, ensuring security, compliance, and operational efficiency.

Amelia Island Tech’s web protection service is designed to safeguard businesses from online threats and ensure secure web browsing. Here are some key features and benefits:

Key Features:

  • Real-Time Threat Detection: Continuous monitoring to identify and block malicious websites, phishing attempts, and other online threats.
  • Content Filtering: Customizable filters to control access to inappropriate or non-business-related websites.
  • Secure Browsing: Encryption and security protocols to protect sensitive data during web sessions.
  • Malware Protection: Advanced tools to detect and prevent malware infections from compromised websites.
  • Detailed Reporting: Comprehensive reports on web activity and threats, providing insights for better security management.

Benefits:

  • Enhanced Security: Protects against a wide range of web-based threats, ensuring safe and secure browsing for employees.
  • Productivity Management: Helps maintain productivity by restricting access to non-business-related websites.
  • Data Protection: Ensures that sensitive information remains secure during online activities.
  • Compliance Support: Assists in meeting regulatory requirements for web security and data protection.
  • Peace of Mind: Continuous monitoring and expert management provide confidence that web activities are secure.

Amelia Island Tech’s web protection service offers a reliable and efficient way to safeguard your business’s online activities, ensuring security, compliance, and operational efficiency.

Amelia Island Tech’s Password Portal service offers a robust password management solution designed to enhance security and streamline credential operations for clients. Here are some key features and benefits:

Key Features:

  • Centralized Password Management: A single platform to securely store, manage, and access all passwords.
  • Advanced Encryption: Uses 2048-bit RSA keys for data protection in transit and 256-bit symmetric encryption with multiple rounds for data at rest.
  • Customizable Access Controls: Allows clients to set granular permissions for password access and management.
  • Automated Password Generation: Creates strong, unique passwords to prevent repetition and enhance security.
  • Comprehensive Auditing: Detailed logs and reports on password usage and changes for accountability and security.

Benefits:

  • Enhanced Security: Protects against password-related breaches by ensuring strong and secure password practices.
  • Operational Efficiency: Simplifies password management, reducing the time and effort required to handle credentials.
  • Brand Empowerment: Clients can customize the portal with their branding, reinforcing their value as trusted IT partners.
  • Compliance Support: Helps clients meet regulatory requirements for password security and management.
  • Peace of Mind: Knowing that passwords are securely managed and protected allows clients to focus on their core operations.

Amelia Island Tech’s Password Portal service offers a reliable and efficient way to manage passwords, ensuring security, compliance, and operational efficiency for clients.

Amelia Island Tech offers comprehensive backup services designed to protect critical business data from loss, corruption, or cyber threats. Our solutions include automated backups, secure offsite storage, and rapid recovery options to ensure business continuity. With 85% of organizations experiencing data loss incidents annually and 93% of companies filing for bankruptcy within a year of severe data loss lasting over 10 days, the importance of a reliable backup strategy cannot be overstated. Our services provide clients with peace of mind, knowing their data is safeguarded and can be quickly restored—minimizing downtime, protecting revenue, and preserving reputation.

The Managed Backup – Workstations & Servers service from Amelia Island Tech ensures that your critical business data is securely backed up, monitored, and recoverable—whether it resides on employee workstations or central servers.

What’s Included:

  • Automated Backups
    • Scheduled daily or real-time backups of files, system images, and configurations
    • Covers both individual workstations and centralized servers
  • Cloud & Local Storage Options
    • Flexible backup destinations including secure cloud storage, on-premises devices, or hybrid setups
  • Backup Monitoring & Alerts
    • Continuous monitoring to ensure backups complete successfully
    • Immediate alerts for failed or missed backups
  • Versioning & Retention Policies
    • Retains multiple versions of files for rollback
    • Customizable retention schedules to meet compliance or business needs
  • Disaster Recovery Support
    • Rapid restoration of data in the event of hardware failure, ransomware, or accidental deletion
    • Full system recovery options for servers and critical endpoints
    • Client Benefits:

Business Continuity: Minimize downtime and data loss during unexpected events

Peace of Mind: Know your data is protected and recoverable at all times

Compliance Support: Meet industry regulations for data protection and retention

Operational Efficiency: Offload backup management to experts, freeing up internal resources

Scalable Protection: Easily add or adjust backup coverage as your business grows

Amelia Island Tech’s Managed Document Backup Services focus on protecting your business’s most critical files—documents, spreadsheets, presentations, and other essential data—by ensuring they are securely backed up, monitored, and easily recoverable.

What’s Included:

  • Automated File Backups
    • Scheduled or real-time backups of user documents from desktops, laptops, and shared drives
    • Supports common file types like Word, Excel, PDFs, and more
  • Cloud-Based Storage
    • Secure, encrypted cloud storage ensures offsite protection and accessibility
    • Optional hybrid storage for local and cloud redundancy
  • Version History & Recovery
    • Maintains multiple versions of documents for easy rollback in case of accidental edits or deletions
  • User-Level Backup Policies
    • Customizable settings to prioritize specific folders or file types per user or department
  • Monitoring & Alerts
    • Continuous monitoring of backup status with alerts for failures or missed backups

Client Benefits:

  • Data Loss Prevention: Protects against accidental deletion, hardware failure, or ransomware
  • Business Continuity: Ensures quick access to important documents during disruptions
  • Compliance Support: Helps meet data retention and protection requirements for various industries
  • User-Friendly Recovery: Easily restore individual files or entire folders without IT intervention
  • Peace of Mind: Know your business-critical documents are always backed up and secure

Amelia Island Tech’s Microsoft 365 Backup Services ensure that your organization’s critical cloud-based data—such as emails, files, and collaboration content—is securely backed up, easily recoverable, and protected from accidental loss or malicious threats.

What’s Included:

  • Automated Backups of Microsoft 365 Data
    • Covers Exchange Online (emails, calendars, contacts)
    • OneDrive for Business (user files and folders)
    • SharePoint Online (team sites, document libraries)
    • Microsoft Teams (chats, files, and channel data)
  • Granular Recovery Options
    • Restore individual emails, files, or entire mailboxes and sites
    • Point-in-time recovery for accidental deletions or ransomware rollback
  • Secure Cloud Storage
    • Encrypted, offsite storage ensures data is safe and compliant with industry standards
  • Retention Policy Management
    • Customizable data retention to meet business and regulatory requirements
  • Monitoring & Reporting
    • Real-time backup status monitoring and detailed reports for audit readiness

Client Benefits:

  • Protection Beyond Microsoft’s Native Retention: Safeguards data even after Microsoft’s default retention periods expire
  • Business Continuity: Quickly recover lost or corrupted data to minimize downtime
  • Compliance Support: Helps meet legal and regulatory data retention requirements
  • Peace of Mind: Ensures your Microsoft 365 environment is fully protected and recoverable

Amelia Island Tech offers a comprehensive suite of cloud services designed to enhance operational efficiency, scalability, and data security for businesses of all sizes. From cloud infrastructure deployment and migration to ongoing management and optimization, our solutions empower clients to reduce IT overhead, improve accessibility, and ensure business continuity. By leveraging the flexibility and resilience of the cloud, clients can focus on innovation and growth while we handle the complexities of their digital infrastructure.

To procure Microsoft 365 services through Amelia Island Tech means that the company handles the entire process of selecting, purchasing, and setting up Microsoft 365 licenses and services on your behalf—ensuring you get the right tools, at the right price, with expert support.

What’s Included:

  • License Selection & Sizing
    • Guidance on choosing the right Microsoft 365 plans (e.g., Business Basic, Standard, E3, E5) based on your team’s needs
    • Avoids over-licensing or under-provisioning
  • Subscription Management
    • Handles purchasing, renewals, and upgrades
    • Consolidated billing and license tracking
  • Account Setup & Configuration
    • Creation of user accounts, mailboxes, and security groups
    • Configuration of Exchange, SharePoint, OneDrive, and Teams
  • Security & Compliance Setup
    • Applies best practices for identity protection, MFA, and data loss prevention
    • Ensures alignment with industry regulations (HIPAA, PCI, etc.)
  • Ongoing Support
    • Helpdesk support for Microsoft 365 issues
    • Management of user changes, license adjustments, and troubleshooting

Client Benefits:

  • Simplified Procurement: No need to navigate Microsoft’s licensing complexity
  • Cost Control: Only pay for what you need, with expert guidance to avoid waste
  • Faster Deployment: Get up and running quickly with professional setup
  • Integrated Support: Seamless integration with other managed services
  • Peace of Mind: Know your Microsoft 365 environment is secure, compliant, and optimized

Amelia Island Tech’s Managed Microsoft 365 Services provide end-to-end support, security, and optimization for businesses using Microsoft 365. This service ensures your cloud productivity tools are always secure, up-to-date, and aligned with your business goals.

What’s Included:

  • User & License Management
    • Setup, provisioning, and deactivation of user accounts
    • License assignment and optimization to avoid overpaying
  • Email & Collaboration Support
    • Management of Exchange Online, Microsoft Teams, SharePoint, and OneDrive
    • Troubleshooting sync issues, permissions, and access problems
  • Security Configuration & Monitoring
    • Implementation of best practices like MFA, conditional access, and secure sharing policies
    • Ongoing monitoring for suspicious activity or policy violations
  • Backup & Data Protection
    • Integration with managed Microsoft 365 backup services to ensure data is recoverable
    • Protection against accidental deletion, ransomware, and compliance risks
  • Compliance & Policy Management
    • Setup and enforcement of data retention, DLP (Data Loss Prevention), and audit policies
    • Support for HIPAA, GDPR, and other regulatory frameworks
  • Ongoing Support & Training
    • Helpdesk support for end users
    • Guidance on new features and productivity tips

Client Benefits:

  • Maximized ROI: Get the most out of your Microsoft 365 investment
  • Stronger Security: Reduce risk with expert configuration and monitoring
  • Improved Productivity: Ensure tools are always available and optimized for your team
  • Regulatory Confidence: Stay compliant with evolving data protection standards
  • Peace of Mind: Let experts manage the platform while you focus on your business

Cloud Infrastructure Management Services from Amelia Island Tech provide businesses with expert oversight, optimization, and security of their cloud environments—ensuring performance, scalability, and compliance across platforms like Microsoft Azure, AWS, and hybrid cloud setups.

Cloud Infrastructure Management Services Available:

  • Cloud Resource Provisioning & Optimization
    • Setup and configuration of virtual machines, storage, networking, and databases
    • Rightsizing and cost optimization to avoid overprovisioning
  • Security & Compliance Management
    • Implementation of cloud security best practices (firewalls, encryption, access controls)
    • Continuous monitoring for threats and compliance with standards like HIPAA, PCI, and NIST
  • Performance Monitoring & Scaling
    • Real-time monitoring of cloud workloads and services
    • Auto-scaling and load balancing to ensure availability and responsiveness
  • Backup & Disaster Recovery
    • Cloud-based backup strategies and failover planning
    • Integration with DRaaS for business continuity
  • Identity & Access Management (IAM)
    • Role-based access control, multi-factor authentication, and identity federation
    • Integration with Azure AD or other identity providers
  • Cost Management & Reporting
    • Budget tracking, usage analytics, and cost forecasting
    • Monthly reporting with recommendations for savings and efficiency

Client Benefits:

  • Reduced Complexity: Offload the technical burden of managing cloud infrastructure
  • Improved Security: Ensure your cloud environment is protected and compliant
  • Scalability: Easily grow or shrink resources based on business needs
  • Cost Control: Avoid waste and optimize cloud spending
  • Peace of Mind: Know your cloud systems are monitored, maintained, and secure

Amelia Island Tech’s Cloud Application and SaaS-Based Management Services provide businesses with expert oversight, security, and optimization of their cloud-based software tools and platforms. This includes managing popular SaaS (Software-as-a-Service) applications like Microsoft 365, Google Workspace, Salesforce, and industry-specific cloud tools.

Application and SaaS-Based Management Services Available:

  • SaaS Application Administration
    • User provisioning, license management, and access control
    • Configuration and customization of SaaS platforms to align with business workflows
  • Security & Compliance Oversight
    • Enforce security policies (e.g., MFA, DLP, encryption) across cloud apps
    • Monitor for unauthorized access, data leaks, and compliance violations
  • Performance & Usage Monitoring
    • Track application uptime, user activity, and feature adoption
    • Identify underused licenses or tools to optimize costs
  • Integration & Automation Support
    • Connect SaaS apps with other business systems (e.g., CRM, ERP, HR tools)
    • Automate workflows using tools like Microsoft Power Automate or Zapier
  • Backup & Data Protection
    • Ensure critical SaaS data (e.g., emails, documents, CRM records) is backed up and recoverable
    • Integrate with managed backup services for Microsoft 365, Google Workspace, etc.
  • End-User Support & Training
    • Helpdesk support for SaaS-related issues
    • Training and onboarding for new users and features

Client Benefits:

  • Improved Productivity: Ensure SaaS tools are configured and used effectively
  • Stronger Security: Protect cloud data and user access with expert oversight
  • Cost Optimization: Avoid overpaying for unused licenses or features
  • Simplified Management: Offload day-to-day SaaS administration to experts
  • Business Continuity: Ensure SaaS data is backed up and recoverable

Amelia Island Tech offers a robust portfolio of professional services designed to provide strategic and operational IT support configured to each client’s needs. These services include billed remote and onsite technical support, project-based IT work, procurement assistance, detailed reporting, and executive-level guidance through our Virtual IT Executive (vCIO /vCTO / vCSO) services. We also offer advanced solutions such as Compliance-as-a-Service (CaaS) and Disaster Recovery-as-a-Service (DRaaS), ensuring clients remain secure, compliant, and resilient. By delivering both tactical support and strategic insight, our professional services empower organizations to make informed technology decisions, reduce risk, and drive long-term success.

In Amelia Island Tech’s MSSP offerings, billed remote and onsite support refers to technical assistance provided outside the scope of the standard managed services agreement, charged based on time and resources used.

Remote Support (Billed)

This includes technical help delivered virtually, such as:

  • Troubleshooting software or hardware issues
  • Assisting with user account problems
  • Configuring systems or applications
  • Providing guidance on IT best practices

Benefits:

  • Fast response without travel delays
  • Cost-effective for quick fixes or consultations
  • Ideal for geographically dispersed teams

Onsite Support (Billed)

This involves sending a technician to your physical location for:

  • Hardware installations or repairs
  • Network cabling or infrastructure work
  • Office moves or new equipment setups
  • Hands-on troubleshooting that can’t be done remotely

Benefits:

  • Direct, hands-on assistance
  • Ideal for complex or physical IT tasks

Why It’s Billed Separately

These services are outside the scope of routine, proactive managed services and are typically:

  • Project-based
  • Urgent or ad hoc
  • Client-requested beyond the included program service tier offerings

This model gives clients flexibility to get expert help when needed, without inflating the cost of their regular program subscription.

In Amelia Island Tech’s MSSP services portfolio, project work refers to specialized, one-time or short-term IT and cybersecurity initiatives that fall outside the scope of routine managed program-based services. These projects are designed to address specific business needs, implement new technologies, or resolve complex challenges.

 Examples of Project Work:

  • Cloud Migrations:
    Moving data, applications, or infrastructure to cloud platforms.
  • Network Design & Upgrades:
    Planning and implementing new network infrastructure or upgrading existing systems for better performance and security.
  • Security Hardening:
    Conducting in-depth audits and applying advanced configurations to strengthen system defenses.
  • Compliance Readiness Projects:
    Preparing systems and documentation to meet standards like HIPAA, PCI DSS, or NIST.
  • Disaster Recovery Planning:
    Designing and testing backup and recovery strategies to ensure business continuity.
  • New Office or Remote Workforce Setup:
    Deploying secure IT environments for new locations or remote teams, including VPNs, firewalls, and endpoint protection.

 Benefits to Clients:

  • Tailored Solutions: Customized to meet specific business goals or challenges.
  • Expert Execution: Led by experienced engineers with deep technical knowledge.
  • Minimized Risk: Structured planning and testing reduce the chance of disruption.
  • Scalable Results: Designed to grow with your business and integrate with existing systems.
  • Strategic Value: Supports long-term IT and security objectives beyond day-to-day operations.

Project work complements Amelia Island Tech’s ongoing managed services by delivering focused, high-impact solutions when your business needs them most.

Service Offerings:

  • Vendor & Product Recommendations
    Guidance on selecting trusted vendors and products that meet your performance, security, and budget requirements.
  • Hardware & Software Sourcing
    Assistance in acquiring laptops, servers, networking equipment, licenses, and productivity tools.
  • License Management
    Help with selecting the right licensing models (e.g., Microsoft 365, antivirus, backup solutions) and managing renewals.
  • Compatibility & Integration Checks
    Ensures new purchases will integrate smoothly with your existing infrastructure.
  • Cost Optimization
    Helps you avoid overbuying or under-specifying by aligning purchases with actual business needs.
  • Lifecycle Planning
    Advises on refresh cycles, warranties, and support contracts to keep your tech environment current and reliable.

Client Benefits:

  • Saves Time: Avoids the hassle of researching and comparing countless options.
  • Reduces Risk: Ensures you’re buying secure, compatible, and supportable technology.
  • Maximizes ROI: Helps you invest in solutions that deliver long-term value.
  • Streamlines Operations: Ensures smooth deployment and integration with managed services.

Reporting services in Amelia Island Tech’s MSSP program provide clients with clear, actionable insights into the health, performance, and security of their IT environment. These reports are designed to support transparency, compliance, and strategic decision-making.

 What’s Included:

  • Security Reports
    • Threat detections and incident summaries
    • Endpoint protection status
    • Vulnerability scan results
  • System Performance Reports
    • Server and workstation uptime
    • Resource usage (CPU, memory, disk)
    • Network performance metrics
  • Patch & Update Reports
    • Summary of applied patches and updates
    • Missed or failed patch attempts
    • Compliance with patching policies
  • User Activity & Access Logs
    • Login attempts and access patterns
    • Privileged account usage
    • Anomalous behavior alerts
  • Compliance & Audit Reports
    • HIPAA, PCI, NIST, or other framework alignment
    • Policy adherence and gap analysis
    • Audit-ready documentation
  • Executive Summaries
    • High-level overviews for leadership
    • Key metrics, trends, and recommendations
    • Visual dashboards and charts

Client Benefits:

  • Transparency: Know exactly what’s happening in your IT environment.
  • Informed Decision-Making: Use data to guide IT investments and risk management.
  • Regulatory Readiness: Stay prepared for audits and compliance reviews.
  • Trend Analysis: Spot patterns and proactively address issues.
  • Accountability: Demonstrates the value and effectiveness of managed services.

Amelia Island Tech’s Virtual IT Executive Services provide clients with strategic leadership and high-level IT guidance—without the cost of hiring full-time executives. These roles are delivered virtually and tailored to your business’s size, goals, and industry.

What These Roles Include:

vCIO (Virtual Chief Information Officer)

  • Aligns IT strategy with business goals
  • Develops IT roadmaps and budgets
  • Advises on technology investments and vendor management
  • Oversees IT governance and policy development

vCTO (Virtual Chief Technology Officer)

  • Provides technical leadership and innovation strategy
  • Evaluates and recommends emerging technologies
  • Guides infrastructure and application architecture decisions
  • Supports digital transformation initiatives

vCSO (Virtual Chief Security Officer)

  • Leads cybersecurity strategy and risk management
  • Oversees compliance with regulations (e.g., HIPAA, PCI, NIST)
  • Conducts security assessments and incident response planning
  • Coordinates with internal teams and external auditors

 

Client Benefits:

  • Executive-Level Insight: Gain access to seasoned IT leadership without the executive salary.
  • Strategic Planning: Make informed decisions about IT investments, security, and growth.
  • Improved Compliance & Risk Management: Stay ahead of regulatory requirements and cyber threats.
  • Scalable Expertise: Services grow with your business—ideal for SMBs and growing enterprises.
  • Cross-Functional Integration: These roles work in tandem with your existing IT and business teams.

This service is ideal for organizations that need strategic IT direction but don’t yet require—or can’t justify—a full-time executive hire.

CaaS (Compliance-as-a-Service) in Amelia Island Tech’s MSSP program is a managed solution that helps businesses meet and maintain compliance with industry regulations and cybersecurity standards. It combines tools, expertise, and ongoing support to simplify the complex and often time-consuming process of staying compliant.

What’s Included:

  • Compliance Assessments
    • Initial and ongoing evaluations of your IT environment against standards like HIPAA, PCI DSS, NIST, or GDPR.
  • Policy & Procedure Development
    • Creation and maintenance of security policies, acceptable use policies, incident response plans, and more.
  • Risk Management & Gap Analysis
    • Identification of compliance gaps and vulnerabilities, with prioritized remediation plans.
  • Security Awareness Training
    • Regular training for employees to meet compliance requirements and reduce human risk.
  • Audit Preparation & Support
    • Documentation, reporting, and expert guidance to prepare for internal or external audits.
  • Continuous Monitoring & Reporting
    • Ongoing tracking of compliance-related metrics and automated reporting to demonstrate adherence.

Client Benefits:

  • Simplified Compliance: Reduces the burden of understanding and managing complex regulations.
  • Reduced Risk: Identifies and addresses compliance gaps before they become liabilities.
  • Audit Readiness: Keeps your business prepared for audits with up-to-date documentation and controls.
  • Peace of Mind: Know that your compliance obligations are being actively managed by experts.
  • Cost Savings: Avoid fines, penalties, and reputational damage from non-compliance.

DRaaS (Disaster Recovery as a Service) from Amelia Island Tech provides a fully managed, cloud-based solution to ensure your business can quickly recover and resume operations after a disaster—whether it’s a cyberattack, hardware failure, natural disaster, or human error.

What’s Included:

  • Cloud-Based Disaster Recovery
    • Replication of critical systems and data to secure offsite environments
    • Rapid failover to cloud infrastructure in the event of a disruption
  • Automated Backups & Replication
    • Continuous or scheduled replication of servers, applications, and data
    • Ensures minimal data loss (low RPO) and fast recovery times (low RTO)
  • Disaster Recovery Planning
    • Customized recovery strategies tailored to your business needs and compliance requirements
    • Documentation of recovery procedures and responsibilities
  • Testing & Validation
    • Regular, non-disruptive testing of recovery processes to ensure readiness
    • Reports and logs for audit and compliance purposes
  • 24/7 Monitoring & Support
    • Continuous oversight of DR systems with rapid response in the event of an incident
    • Expert support to guide recovery and minimize downtime

Client Benefits:

  • Business Continuity: Keep operations running even during major IT disruptions
  • Reduced Downtime: Fast recovery of systems and data minimizes productivity loss
  • Regulatory Compliance: Meet industry standards for data protection and disaster preparedness
  • Peace of Mind: Know your business is protected with a tested, expert-managed recovery plan
  • Cost-Effective: Avoid the high costs of building and maintaining your own DR infrastructure

Amelia Island Tech is the ideal partner for organizations seeking to outsource their IT & Cybersecurity services due to its proven expertise, standardized approach, and commitment to excellence. Located in a thriving community, Amelia Island Tech offers cutting-edge IT & cybersecurity solutions, 24/7 monitoring, and scalable IT infrastructure configured to each client’s needs. With a team of seasoned professionals and a strong focus on proactive threat prevention, we’ll ensure your systems remain secure, efficient, and compliant—allowing you to focus on growing your business with confidence.

Schedule a Virtual Consultation now!!